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Privacy Policy


Privacy Notice and Policy


Welcome to the Bird & Co Solicitors LLP's privacy notice.


This privacy notice provides information on how Bird & Co Solicitors LLP collects and processes your personal data when you visit our website and when you use our services.


This notice seeks to provide you with information about how Bird & Co collects your data through your use of its websites. It also applies to data that you provide during the use of our legal services.


Important information and who we are


Bird & Co Solicitors LLP is the controller and responsible for your personal data.


We have not appointed a data protection officer. If you have any questions about this privacy notice or our data protection practices please contact the Designated Person who is the firm’s Compliance Officer for Legal Practice.


CONTACT DETAILS


Our full details are:


Full name of legal entity:         Bird & Co Solicitors LLP


Designated Person:                Christopher Milligan (Compliance Officer for Legal Practice)


Email address:                       enquiries@birdandco.co.uk


Postal address:                      15 Castlegate, Grantham, NG31 6SE


The data we collect about you


We may collect, use, store and transfer different kinds of personal data about you as follows:



We use different methods to collect data from you as follows:



How we use your personal data


We will only use your personal data for the purpose for which we collected it which include the following:



The "General Data Protection Regulation" (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six "lawful reasons" we are relying on when we are processing your personal data: we operate on the basis of "consent" when sending newsletters (you won't get sent a newsletter unless you have explicitly opted in to receive one).... and we operate on the basis of "legitimate interest" when communicating with you in other ways (e.g. when responding to your enquiry).


How we share your personal data


We will not share your data with third parties without obtaining your consent, unless we are under a legal or regulatory obligation to do so.


International transfers


From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guersey, Switzerland, New Zealand and Cananda. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).


Data Security


We have put in place measures to ensure your data is held securely and to seek to prevent data from being lost or disclosed in an unauthorised way. This includes limiting access to your data only to employees, agents, contractors and third parties who need to have access.


We will notify you if we believe there has been a breach of your data and will notify the appropriate regulator.


Solicitors are under a professional and legal obligation to keep the affairs for the client confidential. This obligation is subject to statutory exceptions including where a solicitor knows or suspects that a transaction on behalf of a client involves money laundering the solicitor may be required to make a money laundering disclosure. If this happens we may not be able to inform you that a disclosure has been made, or of the reason for it, because the law prevents “tipping off ”.


How long will we keep your data


We will retain your personal data for as long as necessary to fulfil our obligations and to complete the services we undertake for you.


We will determine the appropriate retention period for your data based on the nature and sensitivity of the data and our legal obligations.


Where we are instructed to carry out a legal matter for you we will keep your data for at least 6 years as this coincides with the period for contractual liability. In some cases it will be necessary to keep data for longer than this period (such as retention of wills) and this will be assessed on a case by case basis.


Your legal rights


Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would however appreciate you contacting us in the first instance before approaching the ICO.


You also have the right to:



Where you wish to exercise any of these rights a request should be addressed to the firm's Compliance Officer for Legal Practice.


We may need further information from you in order to comply with such a request and to ensure that you are entitled to the information being requested.


We will not usually require a fee for complying with these requests. However we may charge a fee if your request is clearly unfounded, repetitive or excessive. In these circumstances we may alternatively refuse to comply with the request.


We will usually respond to a legitimate request within a month but it may sometimes take longer than this and we will keep you updated where there is a delay.


Your obligations


In order to provide you with services and advice we rely on the information and documents supplied by you. You acknowledge that in the event that you do not supply complete documents and/or information the advice we are able to give may be affected and that we cannot be held liable for errors or omissions arising from incomplete information.


Where you have provided us with contact details you are responsible for ensuring that your means of contact are suitably secure and where possible not shared with others. You must keep us updated if these contact details change. We cannot be held liable for information loss arising where you have not informed us of a change in details. It is prudent to ensure you have a secure email password, current malware protection, and that you do not allow access to third parties and/or access such communication services in insecure ways. We cannot be held liable for any damage or loss arising from a failure to apply proper security procedures by you. Where you have access to an online portal in connection with your matter you are also responsible for ensuring that passwords for are kept secure and we exclude liability for loss arising from unauthorised access to such systems.


Further details


If you are looking for more information on we process your personal data including on data security, data retention and lawful processing bases, please access our website privacy policy.




Our Use of Google Analytics


We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) - Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information:



Ruler Analytics


We use Ruler Analytics to help us monitor communications and to improve the services we provide. We use it to record phone conversations and to track how people are using our website. As you interact with our website, we collect technical data about your equipment, browsing actions and patterns. Using the terminology required by GDPR we believe that we have a "legitimate interest" in doing this, however, you can use the cookie controls found in the footer if you want to disable this behaviour. For more information visit Ruler Analytics



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